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FAQs

Camping

Maximum of 1 tent per pitch purchased. Maximum tent size (when pitched) 5m x 5m.

Live-In Vehicle Pitch

The term ‘Live-in-vehicles’ refers to caravans, campervans, motorhomes, and all similar vehicles. Maximium of 1 live-in vehicle per pitch purchased. Maximum live-in vehicle size when parked (inc. awnings. etc) 7m x 7m. Restrictions to on site movement of live-in vehicles will apply throughout the event. No electric hook up available. Toilet drop point available.

Caravan Pitch

Maximium of 1 caravan and 1 towing vehicle per pitch purchased. Maximum caravan pitch size when parked (inc. awnings. etc) 7m x 7m. Restrictions to on site movement of caravans and towing vehicles will apply throughout the event. No electric hook up available. Toilet drop point available.

Campsite Facilites

Fully accessible toilets, drinking water, basic wash facilities, hot showers, waste disposal and recycling points will be available. On site first aid, security and welfare facilities will be available. Campsite facilities are available to tent, live in vehicle and caravan attendees.

When does the campsite open and close to attendees?

The campsite opens 12:00 midday on Friday 17th August. The campsite will close very promptly at 10:00 on Monday 20th August.

What size are the “live-in vehicle” pitches?

Pitches are 7m x 7m. All campervans, caravans and motorhomes must comfortably fit within their designated pitches, along any towing vehicle (if not moved to car park), awning, canopy, tent or other external additions to accommodation.

Pitches are allocated by Stewards. Pitches cannot be reserved. If you would like a campervan pitch next to friends, we recommend you aim to arrive at the same time to increase likelihood that you will be pitched together.

Peakender reserves the right to request the removal of any external additions to pitches should the present any risk to other attendees.

I have a live-in-vehicles that is too big for the pitch, what can I do?

Please contact peakender@thornbridge.co.uk with precise dimensions of your vehicle

Will electric hook up facilities be provided?

Sorry no electric hook up facilities will be available at Peakender.

Will my tent camping pitch be allocated?

No. The tent camping fields will be clearly signposted. You are welcome to pitch your tent(s) anywhere in these fields on a ‘first come first served’ basis. Pitches cannot be reserved. If you would like a campervan pitch next to friends, we recommend you aim to arrive at the same time to increase likelihood that you will be pitched together.

I'm staying on site in a live-in vehicle. When can I move my vehicle?

Restrictions to on site movement of live-in vehicles will apply throughout the event. This schedule will be confirmed prior to the event in an email, and displayed on site signage. The schedule will include an opportunity for live-in vehicles to leave site on Sunday evening.

Car Parking

1 x car parking space is included free of charge with the purchase of 1 x tent camping pitch. Any extra car parking spaces must be purchased separately. Car parking and camping will be located in separate areas of the event site within walking distance of each other. Live-in vehicles and caravans are prohibited from entering the on-site car park.

How do I access my tickets?

Need to access your ticket? https://www.gigantic.com/order-tracker

No refund of tickets after May 30th

How do I get my Peakender 2018 tickets?

Peakender 2018 tickets are issued digitally via email shortly after booking.

Each ticket features a unique barcode that must be scanned before entry. We ask that ticket-holders bring tickets with them either printed or on a portable device to be scanned on arrival.

How do I get a refund?

Need to get a refund? Contact customerservices@gigantic.com

No refund of tickets after May 30th

Can I purchase advance Peakender tickets over the phone?

All Peakender 2018 tickets must be booked online via Gigantic.

 

Can I purchase tickets on the gate at the event?

If not sold out in advance, festival tickets will be available on the gate.

 

I’m having trouble booking Peakender tickets, where can I find help?

If you are having any problems booking Peakender tickets, please contact customerservices@gigantic.com who will help you get booked in.

 

Do I need to book a ticket for under-18s?

Yes, all under-18s must have valid tickets for the festival.

Peakender reserves the right to check identification for any ticket holder.

 

Are dogs welcome at Peakender?

Well behaved dogs (and owners) are welcome at Peakender. The expectation is that dog owners take good care of their dogs on site and keep them on a short lead to avoid any inconvenience or disruption to Peakender attendees, staff and the general public. Please ensure you bring a supply of dog poo bags and clear up after your dog. Areas of the site where dogs are not allowed will be clearly signposted. eg. childrens play area etc.